FAQs

★Where is the store based?

We are based in Toronto, Canada.

★What is this store's return and exchange policy?

Certain products can be returned within 10 days in their original unused condition, buyer pays for return shipping.
Please contact with any issues you may have with your order.

★Do you accept orders placed outside of Canada?

Currently we are only able to ship to Canada, The United States, Mexico and the following:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, South Africa, South Korea, St. Vincent & Grenadines, Suriname, Taiwan, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela, British Virgin Islands,
Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Sweden, Switzerland
If you are located in the UK / EU or any other country not mentioned above you can buy select products from our Etsy store:
https://www.etsy.com/ca/shop/nikkiwhite

★Free Shipping Over $100

Spend over $100 USD to receive FREE shipping!

Currently this offer is only available for our Canadian and American customers with a limit of up to $300 purchase. Please contact for LARGE orders as the shipping rates will vary because of weight.

★Processing time

 *NOTE* During Covid-19 shipping times will be slower than usual

Please allow for a longer wait times on handmade items as they are made to order.

★I got an email with my tracking number, but there has been no movement. Where is my order?

We update and send email notifications when the shipping label has been purchased.  We ship orders once a week which may not necessarily be right after we buy the labels.

★How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

  

★What's the best way to clean my beret?

Cleaning:

Think of our hats as a wearable piece of art; machine washing, hand washing and dry cleaning should be avoided. Spot cleaning can be done in case of stains; blot with an absorbent paper, stain remover pen, or if absolutely needed lukewarm water and a soft brush.

Avoid excessively wetting the beret. Flat dry at room temperature.

Storage:

To best protect your beret it is recommended to store it flat after each use in a dust bag.

★What if I have a problem with my order?

Please contact us with any issues you may experience.

★Sustainability

All our products are designed in house and produced in small batches.  Our berets and apparel are embroidered and screen printed in house (Kenneth hand pulls any silk screened product!)

We also upcycle where we can, turning fabric scraps into something new. Read product descriptions to see if this applies to your purchase.   

When packaging our items we use as much recycled material as possible, which is why your package may arrive in reused material. 

When we receive packages we keep the cardboard, bubble wrap etc. and reuse it for your orders, it may not be pretty but it's environmentally friendly!  This packing method gives single use plastics a second life and we would encourage you to reuse them where possible as well.

★Nikki, why are you so cool?

    😎   😇

     

    Privacy Policy

    This Privacy Policy describes how www.glitterbonesboutique.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

    Collecting Personal Information

    When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

    Device information

    • Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

    • Disclosure for a business purpose: shared with our processor Shopify 

    Order information

    • Examples of Personal Information collected: name, billing address, shipping address, payment information email address, and phone number.

    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

    We use Facebook Pixel, a third-party cookie that collects and shares customers’ browsing behavior on your online store. Browser-based ad blockers can prevent the pixel from collecting data.