FAQs

★Where is the store based?

We are based in Toronto, Canada.

★For our UK some EU Customers

If you are located in the UK / certain EU counrties you can buy select products from our Etsy store:
https://www.etsy.com/ca/shop/nikkiwhite
If the item you want isn't listed there please send us a message using our contact form and we will make a custom listing.

★What is this store's return and exchange policy?

Certain products can be returned within 10 days in their original unused condition, buyer pays for return shipping.
Please contact with any issues you may have with your order.

★Do you accept orders placed outside of Canada?

Currently we are only able to ship to Canada, The United States, Mexico and the following:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Brazil, Caribbean Netherlands, Cayman Islands, Chile, Colombia, Costa Rica, Cuba, Curaçao, Dominica, Dominican Republic, Ecuador, El Salvador, Falkland Islands, French Guiana, Grenada, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Netherlands Antilles, New Zealand, Nicaragua, Panama, Paraguay, Peru, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, St. Pierre & Miquelon, Sint Maarten, South Africa, South Korea, St. Vincent & Grenadines, Suriname, Taiwan, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Uruguay, Venezuela, British Virgin Islands,
Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Sweden, Switzerland
If you are located in the UK / EU or any other country not mentioned above you can buy select products from our Etsy store:
https://www.etsy.com/ca/shop/nikkiwhite

★Free Shipping Over $100

Currently this offer is only available for our Canadian and American customers.

★Processing time

 *NOTE* During Covid-19 shipping times will be slower than usual

We ship once a week.
Please allow for a longer wait time on handmade items as they are made to order like embroidered berets.

★I got an email with my tracking number, but there has been no movement. Where is my order?

We update and send email notifications when the shipping label has been purchased.  We ship orders once a week which may not necessarily be right after we buy the labels.

★How long will it take to receive my order?

Once shipped most domestic orders take anywhere from 3 to 10 business days to arrive depending on the efficiency of your local postal service. International shipping delivery times may vary between 2 and 12 weeks.

 

  

★What if I have a problem with my order?

Please contact us with any issues you may experience.

★Sustainability

All our products are designed in house and produced in small batches.  Our berets and apparel are made in house with our embroidery machine and or the hand pulled silk screening.

When packaging our items we use as much recycled material as we can.  When we receive packages we keep the cardboard, bubble wrap etc. and reuse it for your orders!  This gives those single use plastics a second life and we would encourage you to reuse them where possible. 

★Nikki, why are you so cool?

    😎   😇